Returns & Exchange Policy

WorkArmour Solutions strives to keep you happy and satisfied with your purchase, and we will refund or exchange if you return your goods within 10 business days of receipt. You must use our Online Returns Portal to lodge your Returns request and initiate the process in Two Simple Steps as follows:

Step 1

If you’re a Registered Customer of WorkArmour Solutions website, then simply login to your customer login portal, and lodge your Return/Exchange request via “My Returns”. Click on button below to begin:

Customer Returns & Exchange Request

If you’re not registered, then no worries. You can still lodge your Returns/Exchange Request as a Guest Customer. You will need to have copy of your Order Confirmation email handy, then click button below to begin:

Guest Returns & Exchange Request

We strongly recommend that you provide as much information (including photos) as possible to help us assess and approve your request quickly.

Step 2

Once you’ve lodged your request, you will receive approval/rejection of your request in 1 business day. You may be requested for further information or clarification.

Once approved, you will receive a Return Authority (RA) number, and you can send the items to us with the RA number marked on the parcel along with the copy of the order or email. Please note failing to mention RA number will result in delay in processing the return. Please also provide the tracking number for your return parcel.

Important:
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the swing tags. A copy of the WorkArmour Solutions invoice or printout of Return Authority email must be attached to all returned goods.

When returning your goods, please ensure that it is wrapped for protections and posted to one of following addresses:

• For Magnum Footwear Only
  WorkArmour Returns RA #_____________
  EMF Warehouse,
  39 Marshall Court,
  Altona, VIC 3018
• For All Other Products
  WorkArmour Returns RA #_____________
  26-28 Cyber Loop,
  Dandenong South, VIC 3175.

Refunds & Exchanges

Returns or exchanges are valid only on items with defective or faulty manufacturing faults. Incorrect choice of products or “change of mind” are not eligible for refund or exchange of products. We strongly request that you thoroughly check the contents of your shopping cart before finalizing your order.

If your refund or exchange is approved, we will process it within 7-10 working days of receiving the item. For approved refunds, there will be a Restocking fee of $20 + GST or 15% of the stock item price – whichever is higher. Restocking fee & original freight will be deducted from order amount and nett amount will be refunded to you.

Shipping Charges for Returns & Exchanges

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.