Returns & Exchange Policy

WorkArmour Solutions strives to keep you happy and satisfied with your purchase. Once you receive your purchase, you can return or exchange within 31 business days.

Please note that our return process differs slightly for different Brands. Please refer to the return process outlined below for the respective brands.

 

Refunds & Exchanges - General

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. Returns or exchanges are valid only on items with defective or faulty manufacturing faults. Incorrect choice of products or “change of mind” are not eligible for refund or exchange of products. We strongly request that you thoroughly check the contents of your shopping cart before finalizing your order.

If your refund or exchange is approved, we will process it within 7-10 working days. For approved refunds, there will be a Restocking fee of 15% of the stock item price. Restocking fee & original freight will be deducted from order amount and nett amount will be refunded to you.

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the swing tags. A copy of the WorkArmour Solutions invoice or proof of purchase must be attached to all returned goods.

Shipping Charges for Returns & Exchanges - General

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Returns Process – Workcraft, ChefsCraft, Medi8, Flamebuster, Bison, Bata

To initiate your return/exchange, please request for a RA (Return Authority) by sending an email to [email protected] with reason for return/exchange.

Once you receive the RA number, you can send the items to the address below with the RA number marked on the parcel along with the copy of the order or email. Please note failing to mention RA number will result in delay in processing the return.

Address to return your product:
WorkArmour Returns RA#______,
26-28 Cyber Loop,
Dandenong South, VIC 3175. 

For Bison or Bata footwear, please ensure these are sent back in the original box with tags. Shoes must be clean & must not have been used. Please ensure box is wrapped for protection. Please do not write on the shoe box.

 

Returns Process – Biz Collection, Biz Care, Syzmik

To initiate your return/exchange, please request for a RA (Return Authority) by sending an email to [email protected] with reason for return/exchange.

We will check with supplier and confirm replacement is available and issue you with an RA number. Once you receive the RA number, you can send the items to the address below with the RA number marked on the parcel. Please note failing to mention RA number will result in delay in processing the return.

RA#_____________
WorkArmour Returns
C/O Fashion Biz
16-20 Salta Drive,
Altona North,
VIC 3025

Once return is received by the supplier, the replacement items will be shipped.

Please note for rural areas an additional freight and handling fee may be applied for re-delivery however you will be advised when the RA is issued.

 

Returns Process - Magnum

To initiate your return/exchange, please request for a RA (Return Authority) by sending an email to [email protected] with reason for return/exchange.

We will check with supplier and confirm replacement is available and issue you with an RA number. Once you receive the RA number, you can send the items to the address below with the RA number marked on the parcel along.

You will organise return of shoes at your own cost to the address below ensuring these are sent back in the original box with original tags. Shoes must be clean & must not have been used. Please ensure box is wrapped for protection. Please do not write on the shoe box. Please note failing to mention RA number will result in delay in processing the return.

RA#_____________
FDM Warehouse
33 Archer Road
Truganina
VIC 3029

Once return is received by the supplier, the replacement boots (if applicable) will be shipped.

Please note for rural areas an additional freight and handling fee may be applied for re-delivery however you will be advised when the RA is issued.